FAQs

SHOPPING INFORMATION

Are your products certified for global markets?

Yes! All our products comply with CE, ISO and international standards, safe and reliable.

Can I get wholesale prices and customized services?

Can I get wholesale prices and customized services?

What’s the delivery time for bulk orders?

Generally 7–20 working days after full payment.

Do you provide after-sales support?

We offer full technical online support and after-sales service.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

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What is wishlist?

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What should I do if I receive a damaged or wrong product?

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Can I change or cancel my order?

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What is ``package tracking`` in my orders?

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Shipping Policy

  • Shipping From: Chengdu, Sichuan, China (Free Trade Zone)
  • Carriers: DHL / FedEx / UPS / EMS / SF International (by region)
  • Processing Time:

    • In-stock items: 1–3 business days
    • Custom (laser/ink printing): 5–10 business days
  • Transit Time (estimated):

    • North America: 5–10 days
    • Europe: 7–12 days
    • Southeast Asia: 3–7 days
    • Other regions: 7–15 days
  • Shipping Cost: by weight/volume/destination. Free shipping on orders over $300.
  • Tracking: tracking number provided within 24h of dispatch.
  • Bulk Orders: FOB / CIF / DDP available; sea & air freight quotes within 24h.
  • Duties & Taxes: DDP (included) or DAP (paid at destination) as agreed.

Q&A

Can I get wholesale prices and customized services? Yes. MOQ 1000 pcs for bulk pricing with tiered discounts. We offer OEM/ODM, laser or ink printing, custom packaging and color. Free samples available for qualified buyers.
What's the delivery time for bulk orders? In-stock: 1–3 days processing. Custom: 5–10 days production + 5–15 days transit depending on region.
Do you provide after-sales support? Yes. 1-year warranty on defects, 24h technical response, spare parts supply, and a dedicated account manager.
What should I do if I receive a damaged or wrong product? Contact us within 48h with photos; we will resend or refund. Shipping on our side for our errors.
Can I change or cancel my order? Yes before dispatch. After dispatch, follow our return process (see Refund & Returns Policy).