Frequently Asked Questions - Pet Hospital Equipment & Smart Pet Products
SHOPPING INFORMATION
Certification depends on the specific model and on your target market. We do not make blanket certification claims covering every item, so please confirm the requirements that apply in your country with our team. Where a model carries test reports or certificates, we can provide the corresponding documents for your verification before you place an order.
Yes, we supply wholesale pricing and customization to pet hospitals, veterinary clinics and pet retail distributors. Share your target model, quantity and market and we will quote tiered wholesale pricing; minimum order quantity is confirmed per model. Customization covers OEM/ODM, logo printing, custom packaging and color, with artwork approval completed before production starts.
Delivery time is typically confirmed per order once the model, quantity and destination are known. In-stock items are usually prepared within 1-3 business days, while customized products need production time after artwork approval. Transit then depends on the carrier and region, and we confirm the estimated schedule with you before you commit.
Yes. We support buyers with technical guidance, spare parts and troubleshooting after delivery. Our team can help with setup questions, compatibility checks and replacement parts for the models you purchase. Warranty terms and coverage are confirmed per product and per order, and we can document them in your quotation or contract.
PAYMENT INFORMATION
When payment is taken depends on the method you choose at checkout. Card payments are usually authorized immediately and captured when the order is confirmed. Bank transfers and other offline methods are recorded once our finance team verifies receipt, and cleared funds are required before production or dispatch on bulk orders.
The wishlist lets you save products you are considering without adding them to the cart. It is useful when you are comparing models or building a bulk enquiry list for your clinic. Saved items stay available in your account, and you can send the list to our team for a wholesale quotation at any time.
Contact us as soon as possible and keep the packaging for inspection. Send your order number plus clear photos or a short video showing the item, the outer carton and the shipping label. We will review the case with the carrier and confirm a replacement or refund, including the return arrangement, in writing.
Yes, if production has not started. Contact us with your order number and tell us what you want to change. Once a customized order has entered production, or an order has been dispatched, changes may no longer be possible. In that case we follow the return and refund process agreed in your order documents.
Once your parcel is dispatched we provide a tracking number and the carrier link, usually within 24 hours. Tracking status is updated by the carrier and can take a day to appear. For bulk shipments we can also share shipping documents and coordinate with your freight forwarder if you nominate one.
Shipping Policy
- Shipping From: Chengdu, Sichuan, China (Free Trade Zone)
- Carriers: DHL / FedEx / UPS / EMS / SF International (by region)
-
Processing Time:
- In-stock items: 1–3 business days
- Custom (laser/ink printing): 5–10 business days
-
Transit Time (estimated):
- North America: 5–10 days
- Europe: 7–12 days
- Southeast Asia: 3–7 days
- Other regions: 7–15 days
- Shipping Cost: by weight/volume/destination. Free shipping on orders over $300.
- Tracking: tracking number provided within 24h of dispatch.
- Bulk Orders: FOB / CIF / DDP available; sea & air freight quotes within 24h.
- Duties & Taxes: DDP (included) or DAP (paid at destination) as agreed.
Order & Support Quick Reference
| Business type | Pet hospital equipment and smart pet products; wholesale, distribution and OEM/ODM supply |
| Minimum order quantity | Confirmed per model and per order; tiered wholesale pricing available |
| Payment methods | Bank transfer (T/T) and major cards; other methods confirmed at checkout |
| Preparation time | In-stock items 1-3 business days; customized items confirmed after artwork approval |
| Shipping terms | FOB / CIF / DDP as agreed; DHL, FedEx, UPS, EMS or sea freight for bulk |
| Documentation | Certificates or test reports provided per model on request for verification |
| After-sales support | Technical guidance, spare parts and troubleshooting support after delivery |
| Warranty | Terms and coverage confirmed per product and documented in your quotation |